Privacy Policy

Last updated: February 2025

1. Introduction

Acerola Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform service.

2. Information We Collect

For Business Users (Entrepreneurs)

  • Account information: email address, password
  • Business information: business name, phone number, address, description
  • Profile images and branding preferences
  • Service offerings and pricing
  • Availability schedules
  • Payment information (processed securely by Stripe)

For Customers (End Users)

  • Contact information: name, email address, phone number
  • Address (for mobile/on-location services)
  • Booking details and history
  • Reviews and feedback
  • Communications with businesses

3. How We Use Your Information

  • To provide and maintain our booking platform service
  • To process bookings and send confirmations, reminders, and notifications
  • To process subscription payments for business users
  • To enable communication between businesses and their customers
  • To improve our services and user experience
  • To comply with legal obligations

4. Data Sharing

We share your information only in the following circumstances:

  • Between businesses and customers: Booking information is shared between the business and customer to facilitate appointments
  • Service providers: We use trusted third-party services:
    • Supabase (database and authentication)
    • Stripe (payment processing)
    • Resend (email delivery)
    • Vercel (hosting)
  • Legal requirements: When required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Business users can delete their accounts, which will remove their profile, services, and associated booking data. Customers can request data deletion by contacting the business or us directly.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to portability: Request your data in a portable format
  • Right to object: Object to processing of your personal data
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at the email address below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Cookies

We use essential cookies for authentication and session management. These are necessary for the service to function and cannot be disabled.

9. International Data Transfers

Your data may be processed in countries outside the EU/EEA through our service providers. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: contact@acerolastudio.com